ViaLink

ViaLink Terms of Service

Effective April 1, 2026

Chapter 1. General Provisions

Article 1 (Purpose)

The purpose of these Terms of Service (these “Terms”) is to set forth the rights, obligations, and responsibilities between Linpert, inc. (the “Company”) and users, as well as other necessary matters, in connection with the use of the ViaLink service (the “Service”) operated by the Company.

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

  • “Service” means all features provided by the Company, including deep link creation and management, click redirection, deferred deep linking, event tracking, and attribution analytics.
  • “User” means a member who uses the Service provided by the Company in accordance with these Terms.
  • “Member” means a person who has registered as a member by providing personal information to the Company and is able to continuously use the Service.
  • “App” means an application unit registered by a User within the Service.
  • “Deep Link” means a link that directs users to a specific screen or content within a mobile app.
  • “API Key” means a unique identification key issued to a Member for use of the Service’s API.

Article 3 (Posting and Amendment of the Terms)

  • The Company posts the contents of these Terms on the initial screen of the Service or on a linked page.
  • The Company may amend these Terms to the extent that such amendment does not violate applicable laws, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection of the Republic of Korea.
  • When the Company amends these Terms, it will announce the effective date and the reasons for the amendment, together with the current Terms, in the Service notices from seven (7) days prior to the effective date until the day before the effective date. However, in the case of amendments unfavorable to users, the Company will provide notice at least thirty (30) days in advance.
  • If a user does not agree to the amended Terms, the user may discontinue use of the Service and withdraw membership. Continued use of the Service after the effective date of the amended Terms shall be deemed acceptance of the amendments.

Article 4 (Rules Other Than These Terms)

Matters not provided for in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, other applicable laws, or customary commercial practice.

Chapter 2. Service Agreement

Article 5 (Formation of the Service Agreement)

  • The service agreement is formed when a user agrees to these Terms, applies for membership, and the Company accepts such application.
  • The Company may refuse to accept, or subsequently terminate, an application that falls under any of the following:
    • Use of a name that is not the applicant’s real name, or use of another person’s identity
    • Provision of false information, or failure to provide information required by the Company
    • Prior loss of membership status (except where the Company has approved re-registration)
    • Cases where provision of the Service is technically impossible

Article 6 (Change of Member Information)

Members may view and edit their personal information at any time through the account settings page. If any information provided at the time of registration changes, the Member must update it online or notify the Company of the change by email or other means.

Article 7 (Membership Withdrawal and Disqualification)

  • A Member may request withdrawal from membership at any time, and the Company will process the withdrawal immediately.
  • The Company may restrict or suspend membership if a Member falls under any of the following:
    • Registration of false information at the time of application
    • Interference with other users’ use of the Service or misappropriation of their information, or other acts that threaten the order of electronic commerce
    • Use of the Service to engage in acts prohibited by law or by these Terms

Chapter 3. Use of the Service

Article 8 (Provision of the Service)

The Company provides the following services:

  • Deep link creation and management (REST API, web dashboard)
  • Click redirection and platform-specific routing (iOS, Android, desktop)
  • Deferred deep linking (fingerprint-based matching)
  • SDKs (Android, iOS, Web, React Native, Flutter, Unity)
  • Click and event analytics dashboard
  • Other services additionally developed by the Company or provided through partnerships

Article 9 (Change and Suspension of the Service)

  • The Company may change the contents of the Service or add or remove features, and will provide prior notice of any material changes.
  • The Company may temporarily restrict or suspend all or part of the Service in any of the following cases:
    • Maintenance, inspection, replacement, or breakdown of information and communications facilities such as computers, or interruption of communications
    • Force majeure events such as natural disasters, national emergencies, or power outages
    • Circumstances in which normal use of the Service is disrupted, such as a surge in service usage

Article 10 (User Obligations)

Users shall not engage in any of the following acts:

  • Registering false information when applying for or changing membership
  • Misappropriating another person’s information
  • Altering information posted by the Company
  • Transmitting or posting information (such as computer programs) other than information permitted by the Company
  • Infringing the intellectual property rights, including copyrights, of the Company or third parties
  • Defaming the Company or third parties, or interfering with their business
  • Disrupting the stable operation of the Service (e.g., excessive API calls, DDoS attacks)
  • Transferring or sharing an API Key with a third party
  • Using the Service to distribute illegal content

Chapter 4. Fees and Payment

Article 11 (Pricing Plans)

  • Fees for the Service are subject to the pricing policy separately established by the Company. The pricing policy is available on the pricing page within the Service.
  • The free plan (Free) will continue to be provided even after paid plans are introduced.

Article 12 (Payment and Refunds)

  • Payment for paid services shall be made by credit card, bank transfer, or other methods designated by the Company.
  • The Service is digital software (SaaS); no physical delivery occurs, and the right to use the Service is granted to the customer’s account immediately upon completion of payment.
  • For monthly recurring subscriptions, payment is automatically charged on each monthly billing date.
  • The basic refund principles (applicable globally) are as follows:
    • No refunds by default: Except as expressly stated or as required by law, all payments are, in principle, non-refundable.
    • Cancellation of automatic renewal (subscription cancellation): You must cancel your subscription at least 24 hours before the next billing (renewal) date to avoid being charged for the following month. (e.g., for a subscription started on January 25, cancellation is required by February 23.)
    • Use after cancellation: Even if you cancel your subscription, you may continue to use the Service for the remainder of the current paid subscription period; no partial refunds are provided for the remaining period.
  • Special provisions for residents of the Republic of Korea (7-day right of withdrawal): Residents of Korea, Brazil, Mexico, and Taiwan are guaranteed the following special cancellation and refund rights under the laws of their respective countries:
    • Unconditional cancellation within 7 days: Within seven (7) days from the date the subscription begins, you may cancel the subscription and request a refund for any reason.
    • Refund processing period: Refunds will be processed within fourteen (14) days from the date of the cancellation notice, using the same payment method used for the original payment, with no additional fees.
    • Partial refund in case of use: Even within the 7-day period, if you cancel after having used the Service, a prorated amount corresponding to your usage may be deducted, and only the remaining balance refunded.
    • Exclusion upon resubscription: If you change your subscription tier, or resubscribe after cancellation, the 7-day refund right will not be granted again, as you are deemed to have already had an opportunity to evaluate the Service.
  • Payment error disclaimer: ViaLink shall not be liable for issues arising from errors of third-party payment processors (payment gateway providers).

Chapter 5. Liability

Article 13 (Obligations of the Company)

  • The Company shall not engage in acts prohibited by law or these Terms or contrary to public order and morals, and shall use its best efforts to provide the Service continuously and reliably as set forth in these Terms.
  • The Company shall maintain security systems to protect personal information so that users can use the Service safely.
  • The Company shall handle opinions or complaints raised by users when it deems them justified.

Article 14 (Limitation of Liability)

  • The Company shall be exempt from liability for the provision of the Service where it is unable to provide the Service due to natural disasters or equivalent force majeure events.
  • The Company shall not be liable for any failure in the use of the Service caused by reasons attributable to the user.
  • The Company shall not be liable for any failure of users to obtain, or any loss of, profits expected from using the Service.
  • With respect to the use of services provided free of charge, the Company shall not be liable unless otherwise specifically provided by applicable law.

Article 15 (Intellectual Property Rights)

  • Copyrights and intellectual property rights in the Service belong to the Company.
  • Users shall not, without the prior consent of the Company, use information to which the Company holds intellectual property rights, obtained through the use of the Service, for commercial purposes by reproduction, transmission, publication, distribution, broadcasting, or other means, nor allow third parties to do so.

Chapter 6. Dispute Resolution

Article 16 (Dispute Resolution)

  • The Company establishes and operates a damage compensation processing organization to reflect legitimate opinions or complaints raised by users and to compensate for damages.
  • With respect to electronic commerce disputes between the Company and a user, if the user files a petition for damage relief, the dispute may be subject to mediation by a dispute mediation agency commissioned by the Korea Fair Trade Commission or a city/provincial governor.

Article 17 (Jurisdiction and Governing Law)

  • Any lawsuit arising out of a dispute between the Company and a user shall be subject to the exclusive jurisdiction of the court having jurisdiction over the location of the Company at the time the suit is filed.
  • The laws of the Republic of Korea shall apply to lawsuits filed between the Company and users.

Addendum

  • These Terms shall take effect on April 1, 2026.
  • These Terms shall also apply to members who registered before the effective date of these Terms.